It is obvious that when you have an objective that you are not supposed to forget it; however, in many cases people do forget their objectives. Example:
- A service provider who wants to enjoy showing the customer how knowledgeable he is rather than serving the customer in short time
- An organization which is successful by offering lower cost product gets in love with the new technology which will not add value to the customer but will raise the cost
- A planning manager who make plans to make the work easier for employees rather than best serve customers
- An auditor or control manager who wants to hide his colleagues mistakes
- A lean practitioner who get trapped in 5S and forget that the goal was waste elimination
- A manager who wants to produce more regardless of demand
- A manager who is proud that a new software or new process has been implemented because it is doing the function without measuring the performance
- A manager who is very focused on employees satisfaction and forgets shareholders satisfaction
- An employee who is doing favors for his colleagues rather than doing his job
- A person who uses social networks to share personal information he usually does not like to share in real life
- A presenter who focuses on preparing good power-point slide and does not prepare his speech
Always ask yourself about your specific objective and never forget it. Do things that help you achieve your objectives. Do no let technology, sympathy, curiosity, personal interests, …etc. drift you away from your objective.
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Operations, Processes, and Decisions 