E-business is part of our life. Most companies are using e-business in some or all parts of its business. But the question is: What benefits have you got from using the e-business? Many companies achieved competitive advantage and improved their processes through e-business. Others have applied the e-business without achieving that success. Why did those succeed and those failed? Besides the technical problem that may arise, the following managerial reasons seems to be common in many organizations
- There are many areas in which you can use information systems but you need to have priorities according to your situation, strategy, competitors, customers…This is not an easy task. Where to apply the e-business and how to apply it? It is not something that can be copied. The answer is unique for every company.
- Meeting the customer (user) needs. Many information systems are not considering the users needs. It is very important to conduct system analysis and to understand the users’ needs. It is important to encourage the user to comprehend his needs prior to, during and after developing the system.
- Data base updating. Some companies do not put enough effort in updating the data and make sure the data are correct
- Top management support. Top management has a big role in changing the culture and showing great support to e-business.
- e-business is accelerating the the failed systems. e-business needs some process reengineering to eliminate unnecessary steps and complicated systems. Otherwise e-business will result in automating those bad systems.
